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Terms and Conditions

Terms of Use

Welcome to vastrado.com. Vastrado.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at vastrado.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future vastrado.com service or visit or purchase from any business affiliated with vastrado.com, whether or not included in the vastrado.com website, you also will be subject to the guidelines and conditions applicable to such service or business.

Privacy

Please review our Privacy Policy, which also governs your visit to vastrado.com, to understand our practices.

Electronic Communications

When you visit www.vastrado.com or send emails to us, you are communicating with us electronically. We may communicate with you by email, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receiving our communications including SMS, e-mail or phone calls from us.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Vastrado.com or its content suppliers. The compilation of all content on this site is the exclusive property of Vastrado.com. All software used on this site is the property of Vastrado.com or its software suppliers.

Domain Name

The domain name www.vastrado.com is owned by Creative Garments Pvt Ltd.

Site Access

Access to www.vastrado.com:

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services at any time without prior notice. Vastrado.com grants you a limited permission to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it. This permission does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Vastrado.com. You may not use any proprietary information (including images, text, page layout, or form) of Vastrado.com and our affiliates without express written consent.

Trademarks:

‘Vastrado’ and other marks indicated on our website are trademarks of Creative Garments Pvt Ltd. The Vastrado trademark may not be used in connection with any product or service that is not Vastrado or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits “Vastrado”. You may not use any meta tags or any other hidden text utilizing the Vastrado.com name or trademarks without the express written consent of Vastrado.com. Any unauthorized use terminates the permission granted by Vastrado.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Vastrado.com so long as the link does not portray Vastrado.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Vastrado.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Vastrado.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Reviews, Comments, Communications and Other Content

Visitors may post reviews, comments, and other content; other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Vastrado.com reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Vastrado.com and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Vastrado.com and its affiliates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Vastrado.com or its affiliates for all claims resulting from content you supply. Vastrado.com has the right but not the obligation to monitor and edit or remove any activity or content. Vastrado.com takes no responsibility and assumes no liability for any content posted by you or any third party.

Risk of Loss

All items purchased from Vastrado.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions

Vastrado.com and its affiliates attempt to be as accurate as possible. However, Vastrado.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Vastrado.com itself is not as described, your sole remedy is to return it in unused condition.

Pricing

Except where noted otherwise, the List Price displayed for products on our website, in Indian Rupees represents the full price of the product. With respect to items sold on Vastrado.com, we charge your credit card before your order has entered the shipping process. For any reason if we are not able to ship you products as per your order, we will intimate you electronically and refund the value of the products not available. Any additional Shipping Fees, if applicable, will not be refunded.Please note that this policy applies only to products sold and shipped by Vastrado.comThe prices displayed on this site are quoted in Indian Rupees The actual amount to be paid by you will be the equivalent amount in the currency of your credit card, as per the conversions done by your bank / credit card provider on the date of billing.

Shipping

All of Vastrado orders are shipped door-to-door from our warehouse in India to your provided shipping address. Shipping destinations offered by Vastrado.com for delivery will be extended and updated from time to time and listed online. We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realise this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item. We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.You can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call Customer Service and quote your tracking number to trace your package.

Exchanges, Returns and Refunds

Return Exchange Policies:

We want you to love what you ordered, but if something isn't right, let us know. We'll give you an exchange on that piece in another color, a different size, or an entirely new style.In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 15 days from the date on which these goods are delivered. Once received, the customer care team at Vastrado.com would study the need for return or exchange and based on their jurisdiction the exchange / refund will be made possible.

Sizing

The fit of our clothing depends on the cut, fabric and style of each garment. Some garments are designed to have a looser, relaxed fit and some garments are styled to be more fitted. Please review our sizing guide to select the size best suited to you.

Product Properties and Wash Care

All of Vastrado products are crafted using the finest material. The subtle variations in color, texture and finish are intrinsic to hand made products. We use commercial dyes with the goal of minimizing our impact on the environment while striving for the best color properties.

Colors

We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor display of any color will be accurate.

Disclaimer of Warranties and Limitation of Liability

Events beyond our reasonable control:

We will not be held responsible for any delay or failure to comply with our obligations if the delay or failure arises from any cause which is beyond our reasonable control. This site is provided by Vastrado.com on an as is and as available basis. Vastrado.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, Vastrado.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Vastrado.com does not warrant that this site, its servers, or e-mail sent from Vastrado.com are free of viruses or other harmful components. Vastrado.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Indemnification

You agree to defend, indemnify and hold Vastrado and its affiliates harmless from and against any and all claims, damages, costs and expenses, including Attorney fees, arising from or related to your use of the site.

Applicable Law

By visiting Vastrado.com, you agree that the laws of India, under the jurisdiction of the Mumbai High Court, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Vastrado.com or its affiliates.

Grievance Officer

If you have any questions or comments about these Terms of Use, please contact us by email at care@vastrado.com. If you notice any discrepancies in the information provided to us or have any grievance against us, you may contact our Grievance Officer. The details of the Grievance Officer are as follows: care@vastrado.com, phone no. +91-22-40679472.

Disputes

Any dispute relating in any way to your visit to Vastrado.com or to products you purchase through Vastrado.com shall be submitted to confidential arbitration in New Delhi, India, except that, to the extent you have in any manner violated or threatened to violate Vastrado.com intellectual property rights, Vastrado.com may seek injunctive or other appropriate relief in any court in India or internationally, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing under the Indian Arbitration Act. The arbitrator award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise. Site policies, modification, and severability. Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to Vastrado.com. We reserve the right to make changes to our site, policies, and these Terms of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. "We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time".

Shipping Policy

Products will be delivered within 5-7 working days if not earlier. We have tied up with some of the reputed courier service providers to ensure prompt and safe delivery to your doorstep.

Return Policy

If you are unsatisfied with the goods received, you can return them within 15 days of receipt and get your money back. All return packages must be in the original packaging together with a copy of the invoice. The reason for the return of the goods must be mentioned by the customer.

  • If you have placed a cod order, the amount can be refunded either in the form of Cashback/Coupon code or into your bank account. If you opt for a coupon code/cashback into your wallet, entire order amount including the freight charges will be refunded back to you and similarly if you opt for a refund into your back account, only the product amount will be refunded back.
  • If the payment is prepaid, the refund shall be directly credited into your source account excluding the freight charges.
  • If the payment has been made using a credit issued outside India, the refund will be subject to the applicable foreign exchange regulations. The gain or loss on account of fluctuation of currencies shall be to the customer's account.
  • It takes 5-7 working days for all the refunds to be processed after the parcel is received back at our warehouse.
  • If you choose to be refunded back via coupon code, A coupon code with entire amount including the freight charges shall be given to you within 2 days after the parcel is received at our warehouse.
  • Returns/exchange can be done only once. In case you wish to return your exchanged product, you will have to bear the pickup and dispatch charges.

For returns, the item cost will be refunded but not the original shipping. All returns must be unused and in original condition.